Creating Customer Connections ($24.95+free shipping for AIMS Society members / $29.95 retail)

Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company. Jack Burke's best selling book on strategies to improve customer service, increase repeat and referral business and build strong profit margins.     Order Here
                                                                    

Relationship Aspect Marketing ($19.95+free shipping for AIMS Society members / $24.95 retail)
Relationship Aspect Marketing: Building Customer Loyalty in the Internet Age. The exciting follow-up book from Jack Burke that details the new paradigm for identifying, approaching and developing customer relationships.      Order Here
                                                                   

Magic of Multi-Line Selling ($149 for AIMS Society members / $195 retail)
Magic of Multi-Line Selling, Cosmo Conte & George Nordhaus. 4 Audio CDs and book. State Farm's legendary agency owner Cosmo Conte tells how he became #1 and how he did it again with a second agency! Secret but simple questions that can dramatically improve the number of policies per client.    Order Here

Audio Insurance Outlook ($129 for AIMS Society members / $199 retail)
Audio Insurance Outlook with Jack Burke. A monthly audio CD subscription service that brings cutting edge information to your car's CD player. Interviews with experts, company executives and agency owners on timely topics for the industry. Perfect for the busy agent that doesn't have time to read through the dust-covered magazines in the corner of the office.      Order Here

Securing Your Enterprise ($149 for AIMS Society members / $199 retail)
Securing Your Enterprise: 12 Steps to IT Security for the Insurance Industry by Mike Foster & Jack Burke. 4 Audio CD album and Internet Notes Page. What every agency owner and insurance executive MUST KNOW about Internet and data security.      Order Here